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House keeping
Hotels

Manage tasks. Communicate clearly.

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Manage
tasks. Communicate clearly. Train working teams. ​y  Communication is key  Communication is key  Communication is key  Communication is key
Communicate clearly.
working
TEAMS
78% of hotel guests believe
cleanliness is the most important factor affecting
their choice of where to stay.
THE PROBLEM

Guesthouses, resorts, and hotels struggle with effectively managing room maintenance

Main pain points
implications
The solution

Hotel housekeeping management system.

User Research
6 INTERVIEWS

Maintenance and cleaning workers

4 INTERVIEWS
Operations
Managers
324 ROOMS

Larg hotel

24 ROOMS

Glamping

70 ROOMS

Resort village

44 ROOMS

Boutique hotel

Dashboard

Essential Indicators for Presentation to the Operations Manager.

  1. To provide the operations manager with a complete picture, the Dashboard will prominently display room occupancy, check-ins, check-outs, employee shifts, important messages, guest requests, and room cleaning status, helping them save time and stay informed.
  2. To ensure seamless operations, an adept team and the right number of workers per shift based on daily occupancy are essential. Our automated system will efficiently arrange the shifts, eliminating the need for manual assignments, and saving valuable time.

Total open task

Critical task

Guest request

Stuck tasks

In progress 

Guest checkout today

Guest check-in today

Guest stayover night

Guest VIP special rooms

Task manager
  • In the context of a guest request task manager, housekeeping refers to the process of managing and addressing guest requests and ensuring that the overall guest experience is seamless and satisfactory. This involves promptly handling guest inquiries, fulfilling their requests, and maintaining clear communication throughout the process. Track and Monitor: Use the task manager to track the status of guest requests. Ensure that nothing falls through the cracks and that each request is being actively worked on.

  • Housekeeping in the context of a task manager refers to the process of managing and organizing tasks to keep the task manager efficient, clutter-free, and optimized for productivity. This includes activities like updating task statuses, removing completed or irrelevant tasks, reorganizing task lists, and ensuring the overall system is running smoothly.

Room status

Housekeeping in the context of room status refers to the process of managing and maintaining the cleanliness, readiness, and overall condition of hotel or accommodation rooms. This includes tasks such as cleaning, preparing rooms for new guests, updating room status information, and ensuring that rooms meet the expected standards. Room Status Labels: Use a clear and standardized labeling system to indicate the status of each room. Common labels include “Occupied,” “Vacant,” “Clean,” “Dirty,” “Available Rooms” or “Out of order.”

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Employees Today

Housekeeping in the context of room status refers to the process of managing and maintaining the cleanliness, readiness, and overall condition of hotel or accommodation rooms. This includes tasks such as cleaning, preparing rooms for new guests, updating room status information, and ensuring that rooms meet the expected standards.

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Employees

Shift and schedule manager

An AI Shift Manager for housekeeping would be an advanced system that utilizes artificial intelligence and automation to manage and optimize housekeeping operations in a hotel or accommodation setting. It would perform various tasks traditionally handled by human shift managers, aiming to improve efficiency, reduce costs, and enhance the overall guest experience.

inbox
  1. Labels/Categories:  labels or categories to sort your messages based on different tasks or areas of your home. This can help you quickly identify and address specific tasks.

  2. Set Priorities: a level of importance to each message to help you focus on what needs immediate attention and what can be addressed later.

  3. Archive or Complete Tasks: Once you’ve finished a task or housekeeping chore, archive or mark it as complete. This will help you keep your inbox organized and highlight the remaining tasks that still need attention.

  4.  Reminder  due date feature, utilize it to stay on top of time-sensitive tasks and avoid missing deadlines.

Room status

The room status housekeeping system helps hotel staff, particularly housekeeping teams, keep track of the current state of each room and the tasks that need to be performed. These statuses help ensure that guest requests are fulfilled, rooms are properly cleaned, and any additional services for VIPs are provided.

When a room is vacant and needs cleaning, it is marked as “Dirty.” Once housekeeping staff clean the room, it is marked as “Clean” or “Inspected.” If a special request has been fulfilled or a VIP room is ready for a VIP guest, it is labeled accordingly.

The goal is to efficiently manage the cleaning and preparation of rooms to ensure guests have a comfortable and pleasant stay. Additionally, the system allows hotel management to monitor and respond to guest requests promptly, improving overall guest satisfaction.

Get in touch with me.

Yehonatan eshed